“Most communication resembles a Ping-Pong game in which people are merely preparing to slam their next point across; but pausing to understand differing points of view and associated feelings can turn apparent opponents into true member of the same team.” – Cliff Durfee
Jack Canfield said in his book, “unfortunately, in too many business, educational, and other settings, there is never an opportunity for feelings to be expressed and hear, so they build up to the point that people have no capacity to focus on the business at hand.”
This happened at a number of places I work in the past. A group of people sitting in a group pointing fingers and not taking the blame. No solutions. Not everyone got to talk. Just a lot of arguing and crying.
People just can’t listen until they have been heard. So, I thought making a podcast and describing in detail what a “heart talk” is could help you in your personal lives.
A Heart Talk is a structured communication process in which eight agreements are strictly adhered. It creates a safe environment for communication to occur – without the fear of interruption or being rushed. It’s also great to release suppressed emotions that could otherwise get in the way of business.
When To Use It
- Before or during a staff meeting.
- At the beginning of a business meeting where two new groups of people are coming together for the first time.
- After an emotionally stimulating event like a merger, a massive layoff, a death, a major athletic loss, or even the terrorist attacks of 9/11.
- Regular basis at home, office or classroom.
How To Conduct
- Size of group between 2-10 people (I think 10 is a bit large).
- Example the value
- 15-30 minutes per person.
- Only the person holding “the heart” is allowed to talk
- You don’t judge or criticise what anyone else has said.
- You pass the heart/object to the left after you turn, or say “I pass” if you have nothing to say.
- You talk only about how you feel.
- You keep the information that is shared confidential.
- You don’t leave the Heart Talk until it’s declared complete.
Result From A Heart Talk
- Enhanced listening skills
- Constructive expression of feelings
- Improved conflict resolution skills
- Improved abilities to let go of resentments and old issues
- Development of mutual respect and understanding
- Greater sense of connection, unity, and bonding.
Podcast – https://www.spreaker.com/episode/9331130