It’s been a long time since I’ve done podcasts and blogs on this particular book because I thought the substantial amount of great material dwindled towards the end. So, here are my best chapter and podcasts down below if you want to listen on in!
Do This & You’ll Be Welcomed Anywhere
If we want to make friends, let’s greet people with animation and enthusiasm. When somebody calls you on the telephone use the same psychology. Say “Hello” in tones that bespeak how pleased you are to have the person call. Many companies train their telephone operators to greet all callers in a tone of voice that radiates interest and enthusiasm. The caller feels the company is concerned about them. Let’s remember that when we answer the telephone tomorrow.
Showing a genuine interest in others not only wins friends for you, but may develop in its customers a loyalty to your company.
“I would like you to know how much I appreciate your staff. Everyone is so courteous, polite and helpful. What a pleasure it is, after waiting on a long line, to have the teller greet you pleasantly.
Last year my mother was hospitalized for five months. Frequently I went to Marie Petrucello, a teller. She was concerned about my mother and inquired about her progress.”
The Big Secret of Dealing With People
Complimenting and the desire of feeling important.
“The next time you enjoy filet mignon at the club, send word to the chef that it was excellently prepared, and when a tired salesperson shows you unusual courtesy, please mention it.”
“Try leaving a friendly trail of little sparks of gratitude on your daily trips. You will be surprised how they will set small flames of friendship that will be rose beacons on your next visit.”
“When we are not engaged in thinking about some definite problem, we usually spend about 95 percent of our time thinking about ourselves. Now, if we stop thinking about ourselves for a while and begin to think of the other person’s good points, we won’t have to resort to flattery so cheap and false that it can be spotted almost before it is out of the mouth.”
Excerpt From: Dale Carnegie. “How to Win Friends & Influence People.” iBooks.
How To Interest People
Be interested in what others have to say.
How To Make People Like You Instantly
When someone is having a bad day, compliment them. (Story of Port of Subs in the podcast down below).
You Can’t Win An Argument
You can’t win an argument. You can’t because if you lose it, you lose it; and if you win it, you lose it. Why? Well, suppose you triumph over the other man and shoot his argument full of holes and prove that he is non compos mentis. Then what? You will feel fine. But what about him? You have made him feel inferior. You have hurt his pride. He will resent your triumph. And—
The Safety Valve In Handling Complaints
Most people trying to win others to their way of thinking do too much talking themselves. Let the other people talk themselves out. They know more about their business and problems than you do. So ask them questions. Let them tell you a few things.
If you disagree with them you may be tempted to interrupt. But don’t. It is dangerous. They won’t pay attention to you while they still have a lot of ideas of their own crying for expression. So listen patiently and with an open mind. Be sincere about it. Encourage them to express their ideas fully.
A Simple Way To Make A First Good Impression
How To Criticize And Not Be Hated For It
Final Podcast of This Book