Welcome back to another blog, people! We’re getting into another phase of Stephen Covey’s Speed of Trust, and this one is going to be a very enticing one. It’s time to start getting into the relationship aspect of things and breakdown what behaviors are.
The truth is that in every relationship — personal and professional — what you do has far greater impact than anything you say. You can say you love someone — but unless you demonstrate that love through your actions, your words become meaningless. You can say you want to engage in win-win negotiation — but unless your behavior shows that you really mean it, you will come across as insincere. You can say your company puts the customer first. You can say that you recognize people as your most important asset. However, unless you actually do them, your words will not build trust; in fact, they will destroy it.
You have to build it. A lot of people ask “how can I do it.”
Well, remember the caring person thing? If you’re not a caring person now — but you desire to be a caring person — then go out and behave in caring ways.
It may take time, but you have to take the initiative.
Building Trust Accounts
Remember my famous blog “the Emotional Bank Account?” Yeah, these are similar to what Sean Covey’s dad had written about in his book 30 years ago. Let’s go over them.
Each Trust Account is unique
Recognizing uniqueness can help you build each account more effectively. A 12-year-old’s account will be astonishingly different from a mid-20’s guy.
All deposits and withdrawals are not created equal.
Often the little things can be disproportionately large. Getting an email from someone about a natural disaster or some type of imminent danger would be much different from forgetting your partner’s birthday.
What constitutes a “deposit” to one person may not to another.
I had a situation rise that was similar to this. One of my friend’s thought staying out late would be a deposit if I’m bonding with other people, but I considered that to be a significant withdrawal.