Arsenio’s ESL Podcast: Season 3 – Episode 73 – Developing Writing – A Formal Email of Complaint

Yes, I want to make sure I get all the specifics out of the way before heading into the upper-echelon levels that will be pretty difficult. The last develop writing podcast and blog scored big, so I decided to do another one. I’m first going to show you useful expressions, then an email, then practice for you. Be sure to send your emails to my Facebook page.

Useful Expressions: Linkers in formal emails and letters

  • Consequence: Therefore, and so, as a result
  • Time and sequence: next, then, after that, finally
  • Contrast: but, although, however, nevertheless
  • Reason: because, as, since
  • Addition, in addition, what is more, furthermore

Dear Sir or Madam,

I’m writing to complain about the goods and service in your store.

On 19th August I bought an e-reader at your store in Guildford. When I arrived home, I removed the e-reader from its box and discovered that the screen was broken. As a result, I took it back to the store the following day. However, the shop assistant told me that I could only have a refund if I returned the e-reader in its original box.

The next day I went back again with the e–reader in its original packaging. This time a different shop assistant told me that I could not have a refund because he said I had broken the screen myself. This was not true. In the end, I had to leave the store with the original, faulty e-reader and without my refund.

I will not go back again to the store in Guildford since the shop assistants there are so rude. I demand a full refund for the faulty e-reader. Furthermore, I would like a written apology for the bad treatment I have received. If I do not hear from you in the next two weeks, I will take my complaint to a Consumer Advice Center.

Looking forward to hearing from you soon.

Gateway B1+

Pretty good complaint, huh? This is how you write it in English, in my podcast, I’ve gone some more things on how to deal with people in these situations.

Now it’s time to write your email. Here’s your scenario.

In July, you ordered two tickets for a concert by your favorite band on the internet. The tickets were very expensive. The concert was suppose to be August 1st, but the tickets only arrived two days after so you couldn’t go.

You rang the ticket company three times before August 1st, but they promised the tickets would arrive on time. Write a letter of complaint to the manager of the ticket company.

Podcast

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