Restoring trust within an organization may seem difficult, particular if the focus is almost exclusively on producing and is not balanced by the need to maintain the capacity to produce in the future. However, the fact that high-trust organizations outperform low-trust organizations by three times provides a strong incentive to make the effort. High trust not only creates a great working environment, it also provides a powerful competitive edge.
All I know is that trust was not only restored, it was enhanced, with both the director and the team. Looking back, I can see how this experienced validated the importance of showing loyalty and righting wrongs, the value of restoring trust in the organization, and the impact of trust on speed and cost.
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