Speed of Trust: Season 4 – Episode 39 – Transparency – Trust Tips

In Create Transparency, as in all of the behaviors, there must be a responsible balance. Particularly in public companies, there are certain things the law does not allow you to disclose to anyone unless it can be disclosed to everyone. There are other things that are confidential and inappropriate to disclose.

So, again, strengthening the 4 Cores will keep you in the “sweet spot” on the bell curve, and that all of these behaviors work together to balance one another out.

  • At work and at home, periodically ask yourself, am I withholding information that should be shared? If so, ask yourself why. Consider the tax you may be paying as a result. Think about dividends you could be getting by being more transparent.
  • If you’re in a position of leadership at work, rate the transparency of your organization with regard to your various stakeholders. Then consider each situation and ask yourself: if we were more transparent, what difference would it make? Look for ways to appropriately increase transparency — and trust dividends!
  • If you share something with someone like a boyfriend or girlfriend — consider how transparent you are in dealing with financial issues. Keep in mind that money matters are still listed by many as a primary cause of divorce. If you’re not transparent concerning your financial priorities, decisions, and spending, ask yourself why. Strengthening your 4 cores will not only help you act and interact with your partner in more transparent ways, it will also increase your ability to work toward a unified approach.

Tell the truth in a way people can verify. Get real genuine.


Stephen Covey’s Speed of Trust: Season 4 – Episode 10 – Be Open! – Old Job Mayhem

We’re back with some more Stephen Covey! I’ve been off for a couple of weeks because of the crazy schedule, but I’m back and on fire as always. In today’s blog and podcast episode, it’s time to talk about being open.

You’ve probably been around people you consider close-minded or arrogant – people who don’t really listen to you because they think there’s nothing you could say they don’t already know; people who refuse to consider new ways of looking at things because they are convinced that theirs is the only accurate way of thinking; people who will star truth in the face and reject it because they’re not willing to accept the possibility that there is some reality, some principle out there, they weren’t even aware of. How does that ego-invested attitude affect your ability to relate to these people? How does it affect your perception of their credibility? How does it affect your willingness to extend trust?

Stephen Covey’s Speed of Trust book

By me typing that and speaking it in my podcast, what came to mind? Just write down a list of names that popped up in your mind. The shaking of your head while saying “tsk! That’s him/her!”

As a 26-year-old, I sat in a room with one of the heads of the company called New Education World, my previous employer. The lady, who has once said racist remarks in regards to a colleague of mine, was accompanied by four other women who were apparent “department managers.”

As I explained my new course, which was due to make a debut at this particular branch, she sat there, closed and uninterested.

However, towards the end, she asked some very good questions and then asked me, “where do we get the teachers to teach that?”

“Ummm, if teachers can’t teach conversation, they’re not teachers,” I replied.


She was convinced that it was impossible to teach conversation. The marketing executive, who once said to me, “to be honest, it’s hard to market a black guy to these companies,” laughed in my bosses face saying, “this is an academic language institute. Creating a conversation course is ridiculous.”

In the following year, the conversation course was number one for total revenue — all created by me.

He wasn’t willing to accept the possibility that it was REAL.

Others would be diametrically opposed to it.

A new coordinator came in around April of 2017, and his goal was to reduce the amount of courses and classes — all while making the sizes of the class bigger.

This was completely illogical because if you reduce th enumber of classes, you reduce the amount of work for teachers.

His #1 goal was to get rid of my conversation course, the course that was the number 1 marketing tool for 18 months because he was romanticizing with the past thought of the school “being academic.”

How does that ego-invested attitude affect your ability on how to relate to these people?

I stopped talking to everyone. I stopped talking to him, most notably, because he was a “stats” man that was completely blinded by the real reality. I felt there there was nothing else left for me there, so I decided to bite the bullet and leap into the unknown. The trust was so….odd. At times I would think this particular individual was wonderful, but other times I felt like he had an insidiously hidden agenda. Sometimes it felt like he was supportive, but then he would say things that were completely out-of-line, even for a 70-year-old wife tourist.

Openness is vital to integrity. It takes both humility and courage — humility to acknowledge that there are principles out there you may not currently be aware of, and courage to follow them once you discover them. Throughout history, most paradigm shifts in science have been shifts from traditional thinking — shifts that took this kind of humility and courage.

  • Do I believe that the way I see the world is totally accurate and complete — or am I honestly willing to listen to and consider new viewpoints and ideas?
  • Do I seriously consider different points of view (from a boss, direct report, team member, spouse, brother/sister, child), and am I willing to be influenced by them?
  • Do I believe there may be principles that I have not yet discovered? Am I determined to live in harmony with them, even if it means developing new thinking patterns and habits?
  • Do I value — and am I involved in — continual learning?

These three accelerators — make and keep commitments, stand for something, and being open, will help you increase your integrity.


Listen to “Stephen Covey’s Speed of Trust: Season 4 – Episode 10 – Be Open! – Old Job Mayhem” on Spreaker.


Interviewee #15 – Moustafa Sano On Fitness, Learning Five Languages, & Fitting In

It was an afternoon when I received a few video messages in my Instagram inbox.  Here was a guy that I’ve never met before sending me videos.  I was a bit adamant in terms of opening those videos, but I’m glad I did because it ended up  being one of the most inspirational guys ever!


Get in touch with Moustafa Sano of Malaysia

– About fitting in, learning 5 languages and fitness.




Things we discussed:

  • Rite of passage in our pre – teen years.
  • Different cultures, values and morals.
  • Understanding of other cultures are important.
  • People’s stories because people deserve to be listened to.
  • Different cultures have different ways of communication.
  • Pain turned to sports without realising it was self – expression to pain.
  • Self – image is important.
  • Need to have an empathy.
  • Fitness is important.
  • Don’t keep your pain inside you.
  • Pain is another key to success.
  • Racial tension or racism in Malaysia.
  • Learning Malay language (Bahasa) through playing football within his neighbourhood.
  • Languages are a way to bridge the gap between foreigners and locals.
  • Talking about personal development on “empathy”.
  • Benefits of reading – how you contextualise?
  • Personal development books that change your life and skills.
  • Pain is a good form of motivation.
  • Being proactive vs reactive.
  • Motivation comes from your morals and values and live life through your imagination.
  • The best way to learn a languages is by getting yourself outside — not by writing.
  • Learn about people’s languages.
  • Watching movies and listening to podcasts.
  • Learning different cultural – expressions through watching movies.
  • Talking about paradigm shifting of habits to growth.
  • Read more, talk more and train or challenge your brain to keep yourself fit in terms of spirituality.
  • The power of giving.
  • Believe in your words.
  • Life filled with fulfilment when you give people more.
  • The impact that you try to give to this world and the people.
  • The purpose of suffering and pain.


Thank you for listening!


Thank you so much for joining me for this podcast. Please do write down some feedbacks and comments. Please do share this podcast to your social media.





Stephen Covey’s Understanding & Perception

The world would be a vast place of harmonious prosperity ONLY IF WE UNDERSTOOD life through the eyes of other people.  If I was the president of any country, I would try seeing and understanding the world through the eyes of other countries that are suffering from poverty, war-torn, nuclear war, and other things that relate to the fall of a Kingdom/Country.

As the days go on, there’s rhetoric being spewed everywhere; from the Gambian president saying “if you want sex, go to Thailand,” to Thai citizens retorting in the most disgusting fashion with racial hatred.  All of this: colorism, racism, fanaticism, religionism, culturalism, fascism, and all other ‘isms,’ is what’s separating not only the countries of the world from each other, but our daily lives.

Remember the reference I made to a colleague that didn’t see life through my eyes?  I, being from Las Vegas, was completely gutted after the terrorist attack that happened last October.  I erupted in front of my students because they giggled about it.  That next month, the “head teacher” tried putting blame on me to why it happened.  I was appalled.  That same individual, within the matter of minutes, began to say that racism doesn’t exist at these companies, although I’ve talked about it a plentiful of times for years.  This is the problem with the very old generations, especially from England and especially wife-tourists.  The bulk of the racism in Thailand comes from anglos; and also in China, too.  When we fail to have empathy for one another, conflict happens.

As you learn to listen deeply to other people, you will discover tremendous differences in perception.  You will also begin to appreciate the impact that these differences can have as people try to work together.

You see the young woman; I see the old lady.  And both of us can be right.

You may look at the world through spouse-centered glasses; I see it through the money-centered lens of economic concern.

You may be scripted in the abundance mentality; I may be scripted in the scarcity mentality.

You may approach problems from a highly visual, intuitive, holistic approach right brain paradigm; I may be very left brain, very sequential, analytical, and verbal in my approach.

Our perceptions can be vastly different.  And yet we both have lived with out paradigms for years, thinking they are “facts” and questioning the character or the mental competence of anyone who can’t “see the facts.”

One time I got unbelievably frustrated at work about 8 years ago because I wasn’t getting any help from everyone.  The practice manager immediately called me in and sat me down.  We (me and the new assistant) didn’t understand our roles in the practice.  It was becoming more confusing as the days went on, so this hearttalk and having the practice manager see what I was going through – through my eyes – made him understand the situation.