Arsenio’s Business English Podcast | Season 6 | Sales | Mini-series Finale

We’re finally here! It’s the end of the “Sales” mini-podcast that had begun at the exact same time as season 6. Although Season 6 is still a few months away from finishing, these mini-series are the next big step in developing you as a whole — and most specifically, the purpose behind it.

In today’s final podcast is a summary of what had been talked about the past couple of weeks, as well as a glimpse into the new mini-series that will be making its debut Friday, the day after I bring on an amazing teacher from Jordan. In saying that, it’s a sweet ending to a great mini-series.

Arsenio’s Business English Podcast | Season 6 | Sales | Customer Care: Managing Complaints

We’ve all been there, having angry people yell at us from the other side of the counter, rudeness of the maids in shopping centers (Bangkok), or even despicable customer service (the majority of what I encountered in Hong Kong). Now, I have my own online business, and that ceases to exist because I obviously give 120%. However, my place of work is a different story; and although that it is considerably better than living on the outskirts of Bangkok, there are people who have a tendency of complaining to the staff. So, how can you begin to handle complaints directly? Indirectly? Online? And what’s the process?

In today’s podcast, you’re going to learn the process which will guarantee customer satisfaction. 

Podcast

Arsenio’s Business English Podcast | Season 6 | Sales | Customer Retention: Building Relationships

During trying times, such as what we’re going through right now in the world, do you believe it’s easier to find new customers or easier to retain customers you already have? Sometimes we look to expand our services to a broader group, but then we forget about our existing customers and relationships deteriorate. If it’s a customer who buys cakes from you every fortnight, or someone who comes to you for coaching services. Building those relationships –and not making it seem like it’s all about the money — is unbelievably important. Let’s get into it!

Arsenio’s ESL Podcast | Personal Development | How to Proact to Situations (Not React)

This is definitely going to be one of the top podcasts of the year. While I was doing my personal development podcast, I came across an AMAZING technique that will help you with reacting to situations.  In this podcast, I will inject some personal development into your lives that will help you understand your feelings, react to situations, and find a systematic way of breaking down a situation. This is very good not only for business but also for all relationships in general.

{Patreon Special} Arsenio’s Business English Podcast | Season 6 | Sales | Customer Retention: Building Relationships

Arsenio's ESL Podcast
{Patreon Special} Arsenio's Business English Podcast | Season 6 | Sales | Customer Retention: Building Relationships
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During trying times, such as what we’re going through right now in the world, do you believe it’s easier to find new customers or easier to retain customers you already have? Sometimes we look to expand our services to a broader group, but then we forget about our existing customers and relationships deteriorate. If it’s a customer who buys cakes from you every fortnight, or someone who comes to you for coaching services. Building those relationships –and not making it seem like it’s all about the money — is unbelievably important. Let’s get into it!

Available on Patreon and Business English Podcast Badge!

Patreon

Arsenio’s Business English Podcast | Season 6: Episode 20 | Tips for Running a Successful Meeting

Arsenio's ESL Podcast
Arsenio's Business English Podcast | Season 6: Episode 20 | Tips for Running a Successful Meeting
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Shouting matches, complaining, interruptions, zero accountability….we’ve all been there. Whether it’s at home with the family or at work, things never seem to get done when people don’t have an agenda for a meeting or course of action. How could you avoid this from happening? In today’s podcast, I will give you five useful steps for running a successful meeting and focus on the solution.

Arsenio’s Business English Podcast | Season 6: Episode 19 | Put Your Heads Together: Solving Problems Proactively

Sometimes in the world of business, and even in our personal lives, we act in a reactive way instead of a solutions-based way. When COVID had shut down my job last year, the anxiety level was out of the roof because I didn’t know how I would generate income. So, when the second shutdown happened this year, I was more than prepared and excited.

Putting your heads together is an idiom that means “helping one another find a solution.” In the entrepreneurial world, sometimes you need to sit down in a mastermind group to ponder what’s happening and plan out actionable steps. In today’s podcast, you have stories and a situation between two women who came across a massive problem at work.

Arsenio’s Business English Podcast | Season 6 | Sales | Closing & Resolving Objections

Sometimes when you try solving objections, you’re looking at it from a win-lose situation. Win for you, lose for the other person — which they would regret later on.  Also, when you see a potential client drifting away, you shouldn’t continue pushing the narrative onto them, especially when you hear doubt behind their words. This makes the other individual feel very antsy and then they assume that it’s been approached as a transaction (win-lose rather than win-win). So, what could you do instead? Tune into the podcast!

Arsenio’s Business English Podcast | Season 6: Episode 17 | Hotels

From the gorgeous hotels such as Bangkok Marquis Marriott in Bangkok, Sintesa Jimbaran in Bali, Sheraton (minus them double-charging me), in Kuala Lumpur, to terrible hotels in the USA, Thailand (same area as Bangkok Marquis), and Australia. Today is story-telling Thursday! There are plenty of vocabulary terms for you guys on my Business English Podcast Badge! I go over them briefly on here, but if I speak very quickly and you want to practice your writing, verbiage, phrasal verbs, etc….make sure you click my Patreon down below!

Podcast

Arsenio’s Business English Podcast | Season 6: Episode 13 | How to Set Goals & Skills for 2021

In this episode, I explain the full works of how to set goals by writing them out in a specific way. In addition to that, we’re going to hear an interview that didn’t go well for a woman because she’s not prepared with subskills, and we’re also going to discuss what skills you made need to learn to stay relevant in 2021. Here it is!

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