Arsenio’s Business English Podcast | Season 6: Episode 24 | Car Hire & Tips for Renting a Car

In any country, it’s always important to understand the things you need before picking up a car at the airport. Whether you need an international driving permit or insurance.  The only time I had hired a car was back in Honolulu, Hawaii in 2013 — but that was in the USA.

However, if you hire a car in Myanmar, Thailand, the Philippines, Indonesia, the bureaucracy that follows could be horrendous. At the airport is fine, but under the table could be dangerous. So, let’s dive into the tips!

Podcast

Arsenio’s Business English Podcast | Season 6 | Sales | Mini-series Finale

We’re finally here! It’s the end of the “Sales” mini-podcast that had begun at the exact same time as season 6. Although Season 6 is still a few months away from finishing, these mini-series are the next big step in developing you as a whole — and most specifically, the purpose behind it.

In today’s final podcast is a summary of what had been talked about the past couple of weeks, as well as a glimpse into the new mini-series that will be making its debut Friday, the day after I bring on an amazing teacher from Jordan. In saying that, it’s a sweet ending to a great mini-series.

Arsenio’s Business English Podcast | Season 6 | Sales | Investigating Complaints: Reporting to Customers

This is a LONG story in terms of how to deal with complaints, whether it’s in your professional life or personal life. There’s a fine line between constructive criticism, and there is just the ungrateful. Do you often continue doing work with people who have complained before? In my experience here in Thailand, I worked with companies in the outskirts of Bangkok before who had complained about me having a great personality — true story. These companies don’t deserve an amazing trainer like me, and going forward, I established a value system that helps me in choosing companies, clients, gigs.  In today’s podcast, we discuss just that.

Podcast

Arsenio’s Business English Podcast | Season 6 | Sales | Customer Care: Managing Complaints

We’ve all been there, having angry people yell at us from the other side of the counter, rudeness of the maids in shopping centers (Bangkok), or even despicable customer service (the majority of what I encountered in Hong Kong). Now, I have my own online business, and that ceases to exist because I obviously give 120%. However, my place of work is a different story; and although that it is considerably better than living on the outskirts of Bangkok, there are people who have a tendency of complaining to the staff. So, how can you begin to handle complaints directly? Indirectly? Online? And what’s the process?

In today’s podcast, you’re going to learn the process which will guarantee customer satisfaction. 

Podcast

Arsenio’s ESL Podcast | Personal Development | How to Develop a Plan to Learn Anything

Here’s another personal development special for you. This is unbelievably important for EVERYONE around the world.  Too often we become reactive with our days. We solve problems more than development, and this is what causes us to become lethargic.  So, how can we go about changing that? Well, it’s about going from a fixed mindset to a growth mindset. Coming up with a development plan and putting it into a calendar. In today’s podcast, I discuss just how you can do that.

Podcast

Arsenio’s Business English Podcast | Season 6 | Investment | Introduction to Investment!

BOOM! We’ve finished with Sales! That was English for Academic Purposes Part I, and now that we’re living in very turbulent times, I’m introducing investments!

Towards the end of my Bangkok Bank Course in early 2020, teaching auditing executives, I began implementing a little bit of investment into the lessons — and to my absolute amazement, these executives began teaching ME about all things, market, bear markets, IPOs, etc. This specific subject is the one that sets my soul on FIRE because I’m so amazed to hear things that can benefit me in terms of establishing generational wealth.

So, today is the introduction to Investment! Here’s what will be covered over the next several months.

If you’re on my Business English or Early Access Podcast Badge, you won’t have to wait until the end of next month! You can get everything NOW!

Patreon

Arsenio’s Business English Podcast | Season 6 | Sales | Customer Retention: Building Relationships

During trying times, such as what we’re going through right now in the world, do you believe it’s easier to find new customers or easier to retain customers you already have? Sometimes we look to expand our services to a broader group, but then we forget about our existing customers and relationships deteriorate. If it’s a customer who buys cakes from you every fortnight, or someone who comes to you for coaching services. Building those relationships –and not making it seem like it’s all about the money — is unbelievably important. Let’s get into it!

Arsenio’s ESL Podcast | Personal Development | How to Proact to Situations (Not React)

This is definitely going to be one of the top podcasts of the year. While I was doing my personal development podcast, I came across an AMAZING technique that will help you with reacting to situations.  In this podcast, I will inject some personal development into your lives that will help you understand your feelings, react to situations, and find a systematic way of breaking down a situation. This is very good not only for business but also for all relationships in general.

{Patreon Special} Arsenio’s Business English Podcast | Season 6 | Sales | Customer Retention: Building Relationships

Arsenio's ESL Podcast
{Patreon Special} Arsenio's Business English Podcast | Season 6 | Sales | Customer Retention: Building Relationships
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During trying times, such as what we’re going through right now in the world, do you believe it’s easier to find new customers or easier to retain customers you already have? Sometimes we look to expand our services to a broader group, but then we forget about our existing customers and relationships deteriorate. If it’s a customer who buys cakes from you every fortnight, or someone who comes to you for coaching services. Building those relationships –and not making it seem like it’s all about the money — is unbelievably important. Let’s get into it!

Available on Patreon and Business English Podcast Badge!

Patreon

Arsenio’s Business English Podcast | Season 6: Episode 20 | Tips for Running a Successful Meeting

Arsenio's ESL Podcast
Arsenio's Business English Podcast | Season 6: Episode 20 | Tips for Running a Successful Meeting
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Shouting matches, complaining, interruptions, zero accountability….we’ve all been there. Whether it’s at home with the family or at work, things never seem to get done when people don’t have an agenda for a meeting or course of action. How could you avoid this from happening? In today’s podcast, I will give you five useful steps for running a successful meeting and focus on the solution.