Arsenio’s Business English Podcast | Season 6: Episode 29 | Social Trends in Your Country

When we think about the population getting poorer, people spending their time online, living longer, dying partnerships (or growing), and other trends….they change quite often.  In today’s podcast, we discuss a wide range of trends in different countries. And in the end, you’ll have an assignment to do!

Arsenio’s Business English Podcast | Season 6 | Sales | Investigating Complaints: Reporting to Customers

This is a LONG story in terms of how to deal with complaints, whether it’s in your professional life or personal life. There’s a fine line between constructive criticism, and there is just the ungrateful. Do you often continue doing work with people who have complained before? In my experience here in Thailand, I worked with companies in the outskirts of Bangkok before who had complained about me having a great personality — true story. These companies don’t deserve an amazing trainer like me, and going forward, I established a value system that helps me in choosing companies, clients, gigs.  In today’s podcast, we discuss just that.

Podcast

{Patreon Special} Arsenio’s Business English Podcast | Season 6 | Sales | Customer Retention: Building Relationships

Arsenio's ESL Podcast
{Patreon Special} Arsenio's Business English Podcast | Season 6 | Sales | Customer Retention: Building Relationships
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During trying times, such as what we’re going through right now in the world, do you believe it’s easier to find new customers or easier to retain customers you already have? Sometimes we look to expand our services to a broader group, but then we forget about our existing customers and relationships deteriorate. If it’s a customer who buys cakes from you every fortnight, or someone who comes to you for coaching services. Building those relationships –and not making it seem like it’s all about the money — is unbelievably important. Let’s get into it!

Available on Patreon and Business English Podcast Badge!

Patreon

Arsenio’s Business English Podcast | Season 6: Episode 18 | In-Company Interviews: Pitching, Closing, Noun Phrases

Welcome back to another interview session! We have the usuals today: Lisa, Robert, Phil, and Wiktor who talk about pitching, knowing your product inside and out, knowing your customer’s needs, and how detrimental it could be in terms of promising your customers an outcome,

To be honest, here in Thailand, lots of language centers love to super-impose on advertisements “Guaranteed 7.5 IELTS!” This is a marketing scheme, but if that had been in America, they could be sued for false advertisement.

In saying that, I never promise anyone anything. What do I do instead? Tune into the podcast!

{Patreon Special} Arsenio’s Business English Podcast | Season 6: Episode 10 | Workplace Scenario B: How to Get New Employees Started

Here’s a 4-step process to getting new people started in the workplace. Because people have a tendency of shoulder-shrugging people’s first day at work, this could be extremely problematic for most people in the world because studies have shown that the first day of work will show how long an employee actually stays at that specific job. So, if you have a very lousy welcoming, more than likely you won’t stay there long. I’m a great testament to that, too. The worst the first day is, the quicker I quit. This is in three countries around the world, too. So, it’s time to figure out how organization can help potential employees’ future and development.

Remember, this is in the Business english Podcast badge. This episode will go live to the public on December 21st.

Patreon

Self-scoring 7 Habits Assessment | The Emotional Bank Account

Let’s get into scoring ourselves on a scale of 1-6 to see where we rank in these following areas. 

  • I show kindness and consideration to others
  • I keep promises and honor commitments
  • I do not speak negatively about others when they are present. 

Look at your life. In what ways do you show kindness and consideration to others? I’m very quick to think on my feet. It’s all a toss-up. I know that deep down inside, I’m a gorgeous soul, but when it comes to helping women in this country, it’s hit or miss.

In the morning, I helped a woman by getting off the treadmill, walking over to hers and turned it on for her (she didn’t know how to turn it on). She said thank you, and that was an amazing moment because the inner voice within me was like, “oh, look at you!” I quickly silenced him by saying “shut the f*** up.”

However, in the evening, you have a tendency of having hi-so (women who think they’re s*** don’t stink) walk in the lobby area and this lady knew i was behind her when we were both entering the lobby area of my condo. However, she opened the door only for her without giving me any leeway. So, not to get back at her, but I quickly went to the elevator and noticed that there was one at the bottom. Sure, I could’ve been the bigger person and keep the elevator door open for her, just because she was just about 4 meters back, but FUCK YOU.

So, it’s a toss-up.

The other two bullet points are in the podcast down below!

Podcast

{Patreon Special} Arsenio’s Business English Podcast | Season 6: Episode 10 | Workplace Scenario B: How to Get New Employees Started {Podcast}

Welcome to another Patreon special! This specific podcast is now available on my Early Access Podcast and my Business English Podcast badge. The write-up questionnaire and buddy task will come later on tonight, so please stay tuned for that!

Here’s a 4-step process to getting new people started in the workplace. Because people have a tendency of shoulder-shrugging people’s first day at work, this could be extremely problematic for most people in the world because studies have shown that the first day of work will show how long an employee actually stays at that specific job. So, if you have a very lousy welcoming, more than likely you won’t stay there long. I’m a great testament to that, too. The worst the first day is, the quicker I quit. This is in three countries around the world, too. So, it’s time to figure out how organization can help potential employees’ future and development.

Patreon

{Patreon Only} Arsenio’s Business English Podcast | Season 6 | Sales | New Business & Proven Track Records

{Available on Patreon Early Access Badge and Business English Podcast Badge now!} The official debut will be in two weeks but it’s available in the link down below!

What is the best practice when meeting new clients in your country? What are some steps you take to meet these clients? In this podcast, I will unpack the different ways you can prepare for meeting new clients, as well as having a proven track record, which is a controversial topic.

Ten years ago, it was all about resumés and references. In the present day, it’s about testimonials and demos. 5 years ago I would have to do teaching demos to showcase my teaching skills. However, if you ask me to do a demo this year, I would say ABSOLUTELY NOT. Because if I have to prove to you my track record, which is all over google, Spotify, YouTube and websites around the world…it’s already a done deal that you won’t accept my services. Because I have this podcast that reaches tens of thousands around the world, people already know what I’m truly capable of. So, if new business comes and a Thai language center asks me “could you do a demo?” I would say, “here, I have numerous videos of me training at these companies, as well as the best podcast in the world. After you’re done viewing that, best of luck in your future search for a trainer.”

My capabilities and record speak for itself, so keep that in mind, people. Now, let’s dive in!

Patreon

Arsenio’s Business English Podcast | Season 6 | Sales | Three Accents, Sales, Customers, & Targets

BOOM! A fully loaded podcast we have here! In today’s episode, we’re going to listen to Robert Harrison, head of Marvel Property Solutions; Lisa Catto, who works for The Back Office; Motivational Speaker Phil Berg of BNI UK & Ireland; and Wiktor Kostrzewski, author of quite a few books — talk about idioms, managing customer expectations, and sales targets.

Also, you’ll hear Lisa and Roberty speak about Lead Generation Magnets and which ones they prefer.  Phil Berg will give some profound advice in regards to “time-wasters” and story-telling Wiktor about being caught in the wrong position. Get ready!

By the way, hoping to bring on Lisa and Robert at some points, so stay tuned!

Podcast

Arsenio’s Business English Podcast | Season 6 | Sales | Meeting Sales Targets & Planning a Meeting

Early Podcast is here! Templates coming to the Business English Podcast Badge — and in today’s discussion, we’re going to talk about Sales Targets.

Could targets sometimes be unreasonable? If you have a boss who was never in sales before, he definitely would have a tendency of setting astronomically high targets for staff.

For example, in 2017, I used to see the sales staff at the language center I work at stress at the end of the month because they would always fail to meet their target, which was 20k USD per month — a figure that I couldn’t even begin to wrap my head around. Why? Because the CEO, who was never in sales and greedy as hell, made it impossible for them to get a commission. And so if they missed the mark, he would profit and take that 40-59k USD every month and do WHATEVER with it.

Having a CEO or manager who’s never been in sales could be extremely problematic. So, let’s dive into it in today’s podcast. Templates coming throughout the day on my business English podcast badge!

Patreon