Arsenio’s Business English Podcast | Season 6 | Sales | Customer Care: Managing Complaints

We’ve all been there, having angry people yell at us from the other side of the counter, rudeness of the maids in shopping centers (Bangkok), or even despicable customer service (the majority of what I encountered in Hong Kong). Now, I have my own online business, and that ceases to exist because I obviously give 120%. However, my place of work is a different story; and although that it is considerably better than living on the outskirts of Bangkok, there are people who have a tendency of complaining to the staff. So, how can you begin to handle complaints directly? Indirectly? Online? And what’s the process?

In today’s podcast, you’re going to learn the process which will guarantee customer satisfaction. 

Podcast

Arsenio’s Business English Podcast | Season 6 | Investment | Introduction to Investment!

BOOM! We’ve finished with Sales! That was English for Academic Purposes Part I, and now that we’re living in very turbulent times, I’m introducing investments!

Towards the end of my Bangkok Bank Course in early 2020, teaching auditing executives, I began implementing a little bit of investment into the lessons — and to my absolute amazement, these executives began teaching ME about all things, market, bear markets, IPOs, etc. This specific subject is the one that sets my soul on FIRE because I’m so amazed to hear things that can benefit me in terms of establishing generational wealth.

So, today is the introduction to Investment! Here’s what will be covered over the next several months.

If you’re on my Business English or Early Access Podcast Badge, you won’t have to wait until the end of next month! You can get everything NOW!

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Arsenio’s Business English Podcast | Season 6: Episode 20 | Tips for Running a Successful Meeting

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Arsenio's Business English Podcast | Season 6: Episode 20 | Tips for Running a Successful Meeting
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Shouting matches, complaining, interruptions, zero accountability….we’ve all been there. Whether it’s at home with the family or at work, things never seem to get done when people don’t have an agenda for a meeting or course of action. How could you avoid this from happening? In today’s podcast, I will give you five useful steps for running a successful meeting and focus on the solution.

Arsenio’s Business English Podcast | Season 6 | Sales | Closing & Resolving Objections

Sometimes when you try solving objections, you’re looking at it from a win-lose situation. Win for you, lose for the other person — which they would regret later on.  Also, when you see a potential client drifting away, you shouldn’t continue pushing the narrative onto them, especially when you hear doubt behind their words. This makes the other individual feel very antsy and then they assume that it’s been approached as a transaction (win-lose rather than win-win). So, what could you do instead? Tune into the podcast!

Arsenio’s Business English Podcast | Season 6: Episode 17 | Hotels

From the gorgeous hotels such as Bangkok Marquis Marriott in Bangkok, Sintesa Jimbaran in Bali, Sheraton (minus them double-charging me), in Kuala Lumpur, to terrible hotels in the USA, Thailand (same area as Bangkok Marquis), and Australia. Today is story-telling Thursday! There are plenty of vocabulary terms for you guys on my Business English Podcast Badge! I go over them briefly on here, but if I speak very quickly and you want to practice your writing, verbiage, phrasal verbs, etc….make sure you click my Patreon down below!

Podcast

{Patreon Special} Arsenio’s Business English Podcast | Season 6: Episode 17 | Hotels

From the gorgeous hotels such as Bangkok Marquis Marriott in Bangkok, Sintesa Jimbaran in Bali, Sheraton (minus them double-charging me), in Kuala Lumpur, to terrible hotels in the USA, Thailand (same area as Bangkok Marquis), and Australia. Today is story-telling Thursday! There are plenty of vocabulary terms for you guys on my Business English Podcast Badge! I go over them briefly on here, but if I speak very quickly and you want to practice your writing, verbiage, phrasal verbs, etc….make sure you click my Patreon down below!

Patreon

Arsenio’s Business English Podcast | Season 6: Episode 12 | Conference Breakfast & Importance

Without a good breakfast, your ability to learn goes down, thinking and concentration, weight gain, fatigue, & more stress/irritability.  So, why is it we skip breakfasts so often? But the even more important question is if you don’t have a proper breakfast before a long day, what could possibly happen to your energy throughout the day? Here’s episode 12 and the first of the year!

{Patreon Special} Arsenio’s Business English Podcast | Season 6: Episode 15 | 5 Skills Entrepreneurs Need

5 Skills Entrepreneurs need! In today’s Business English Podcast, you’re going to find out what it takes to be an entrepreneur, as well as my journey to becoming one here in Thailand.

Early Access & Business English Podcast members can get this right now. If not, you’ll have to wait until it’s available to the public!

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{Patreon Special} Arsenio’s Business English Podcast | Season 6: Episode 14 | Can CEOs Be Trusted?

If you look at Google, 63% of employees are not worried about layoffs. However, if you look at Walt Disney, the CEO slashed 40k jobs at the beginning of COVID and have laid off an additional 28k at the beginning of this month, leaving its workers in “an awful lot of pain.”  Meanwhile, the heir of the company, Abigail Disney, went on a Twitter-tirade over the businesses’ practices and why the upper-echelon had received billions in bonuses and dividends while the hard-working middle-class suffered egregiously during the crisis.

So, can we trust big cats? Can we trust that Jeff Bezos actually gives a damn about his employees (apparently not because tens of thousands had gotten COVID)? It’s tough to call, and that’s today’s focus.  Can we trust the BIG CATS?

Will debut to the public December 7th or you can get it now on my Early Access or Business English Podcast Badge!

Arsenio’s Business English Podcast | Season 6 | Sales | Push & Pull Communication

Have you ever been in a meeting where someone is trying to push their point of view on another person? What’s the result of this? Going round in circles, getting angry, then storming off after the meeting.

So, how could you avoid this? Well, next time you disagree with someone, why not try pulling them towards you? In today’s podcast, I’m going to teach you how to encourage people to help them re-evaluate their position and think about your position in a different light.

Tune in!