Arsenio’s Business English Podcast | Investment | Risk Management

When it comes to assessing risks, what do you do? Whether it’s everyday risks, such as buying something that you really need but you’re hesitant because of the job market. Or perhaps even risks in the stock market? Well, there are ways of getting around it, such as buying a share + an option to hedge against the risk.  That way if the price falls, you can choose to keep your share or sell it using the option you had agreed at a higher price. 

This is called mitigation, and whether you do trade stocks or you’re looking to invest in general, there’s always a way of offsetting and protecting yourself. In today’s podcast, I got you COVERED!

Arsenio’s Business English Podcast | Season 7: Episode 14 | Four-Step Strategy for Dealing with Complaints

We got a fantastic one today! Listening with an open mind, repeating the problem back, being sympathetic and fair, and following up promptly is the four ways of dealing with complaints. In today’s podcast, we’re going to listen to a manager deal with a complaint from a staff member, as well as the useful phrases that will help guide you in dealing with complaints. This will be FANTASTIC for a lot of you out there, especially those of you who work cross-culturally and with foreigners. Not only that but also for native English speakers, too.

Arsenio’s Business English Podcast | Season 7: Episode 13 | Empathy At Work

Idiomin someone’s shoes
Definition: imagining yourself in the situation that someone else is in.

This is called empathy.  Although the majority of the world lacks empathy, it could be developed by putting yourself in the same position.

When was the last time you complained about something at work? What happened? How was your complaint dealt with? Were you happy with the outcome? Sometimes in business, it’s impossible to keep everyone happy all the time. Sooner or later, an eruption will happen. Customers will probably get angry, employees may complain about how they’re treated, etc. How you deal with these is crucial for business, and in today’s podcast, we discuss just that!

Arsenio’s Business English Podcast | Investment | Client Instruction

Have you ever made a bad decision? After you ever steered someone in a direction that you regretted — in any facet of your life? See, when clients lose money and when things go back, people look for an outlet to blame most times. In today’s podcast, we talk about that and saw awesome breakdowns in the Retail Market, the economic outlook in Japan in regards to buying yen, and where Nasdaq is going. This was very eye-opening and exciting for me, so you guys better get ready!

Business English Podcast Talks | S1 E1 | Culture Clashes & How to Navigate Around Them

To top off the culture-clashing, problem-week, I’ve brought on my favorite Business English teacher, Ebru, to dive even further into the concept. This podcast has it all: from our personal experiences, to what to do, and even job interviewing questions. We will give you cues on what you see during the job interview, what questions to ask, and other techniques in the workplace. Enjoy!

Arsenio’s Business English Podcast | Season 7: Episode 10 | Workplace Scenario: Marketing & IT Problems

Today’s podcast is going to be a situational one where you hear a couple of individuals within a company ‘pass the buck’ around. So, when this happens, you need to figure out a way to tackle the problem, and if you have someone in your department that knows how to do follow-ups, have meetings (successful ones), and others, you know they may be getting paid the big bucks. If there isn’t a manager within your company or a voice within your household who do not possess these leadership characteristics, it’s up to you to develop them and make a career out of them! Let’s dive in!

Arsenio’s Business English Podcast | Sales | Update: One Door Closes; Another One Opens

In the midst of the chaos at the beginning of April, I not only had the most successful month with my online business in April but I also made May THE most successful month of my online business. How did I do this? Well, I don’t worry anymore…I look at everything opportunistically now. I know when one person leaves, three others come. One job fails, another three come. I wouldn’t have believed in a million years after a shutdown and losing a high-paying client, that I would be able to do this. So, let’s dive into the mentality!

Arsenio’s Business English Podcast | Season 7: Episode 6 | Graphic Designer Interview

In today’s podcast, we’ll be talking about five ways in which we connect with people. You’ll have to choose which one is the best for you and of course, join the discussion on my IG link down below (or Podia!). In addition to that, we have a graphic designer (originally from Hong Kong but has been living in the UK for decades) who will talk about telephoning, work-life balance and several other things. Today is a special treat!

Arsenio’s Business English Podcast | Sales | Increasing Sales & Profiting from Greed

I had spoken to one of my students and she said, “today is probably the last week I’ll be learning with you.”

I said, “oh, hell no. What do I NOT know?”

Over the next 10 minutes, and to my amazement, I sold her a massive package to continued studying English without the middle-man.

The middle-man boosted packages for online learning — not once, not twice — but THREE TIMES! In the midst of an ongoing pandemic, he literally shot at his own foot and I profited from it.

In today’s podcast, it’s not only about going for the low-hanging fruit, but also giving learning alternatives to people who are willing to pay….but not to THEM!

Business English Podcast Interviews | Ebru from Turkey | Being Trilingual, Deflecting Perfectionism, & Growth Mindset

I was invited into a group full of Business English Podcast trainers/coaches, and I was fortunate enough to meet Ebru — a business English trainer in the UK.  Oh, there’s so much in this podcast, from her moving to the UK, to learning a lot from her father that inspired her to establish the Growth Mindset.  We also did a speaking activity to shine some beautiful life on our past experiences (relatable to IELTS Speaking Part II) and her Rite of Passage in Vietnam (such as what I had in Da Lat two years ago, too). This was a ray of light, and I hope you guys enjoy this!