Emergency Situation: Fire at Central World, Bangkok Front office staff had barged into my room saying my students had cancelled.
Seeking and effectively utilizing feedback are vital to quality improvement. In my own life, feedback has been a part of
When I teach my students a test preparation course called IELTS, which I’ve mentioned a many of times, I make
If you want to establish a relationship with a client, what is one thing you can do to build trust
Behavior #3 — Create Transparency — is about being open. It’s about being real and genuine and telling the truth
Think back to some of the researched. Why is it that only 29 percent of employees believe that management cares
At one time I worked with a person who would never let you know where he stood on an issue
Welcome back to another blog, people! We’re getting into another phase of Stephen Covey’s Speed of Trust, and this one
One is past performance — your track record, your reputation, the things you’ve done, and the results you’ve already achieved.
The biggest questions of a lifetime for business owners. You know, I was thinking about the time Jack Ma had