Arsenio’s ESL Podcast | Season 5 Episode 191 | Presentation Skills | How to Cope with Different Presentation/Lecture Styles

Many people, like me, enjoy different presentation styles — based on tonality, energy, story-telling, etc.  I have my favorites, and then there are presenters that put me to sleep. So, if you’re someone who not only has to listen to a presentation but also engage in meetings with foreigners who speak monotone….how can you cope? Well, that’s today’s discussion. Tune in!

  1. Think of two lecturers you have had during your academic/professional career. Describe the style and approach of each one in the comment section on this blog.
  • organization of material
  • speed of delivery
  • style of lecture
  • visuals and support material provided

If you regularly have the same lecturer, you will become familiar with the speed of delivery, the amount of support provided, and the organization of material. When the lecturer is new to you, be prepared with your notebook and audio recorded. Access all available support material, and listen for clues to the organization of the lecture in the opening to the lecture.

Listen to two parts of a lecture in the podcast down below. Identify which lecturer does each thing, Speaker A (Brett Wilson) or Speaker B (Sofia Lang).

  1. Provides pre-reading
  2. Starts with examples and then moves to general statements
  3. Encourages interaction
  4. Gives clear verbal signposts for the organization
  5. Speaks faster
  6. Relies on visuals for showing organization

Arsenio’s ESL Podcast | Season 5 Episode 191 | Presentation Skills | How to Cope with Different Presentation/Lecture Styles

Many people, like me, enjoy different presentation styles — based on tonality, energy, story-telling, etc.  I have my favorites, and then there are presenters that put me to sleep. So, if you’re someone who not only has to listen to a presentation but also engage in meetings with foreigners who speak monotone….how can you cope? Well, that’s today’s discussion. Tune in!

The study skills element of this course has provided opportunities to…

  • develop an understanding of concepts and skills important for the learning process.
  • reflect on your own learning development.
  • build your group-work skills.
  • develop your planning, prioritization, and self-evaluation skills.

Study skills will remain important throughout your academic and professional life. Success in these domains involves reflecting on the strengths of your knowledge and skills in particular areas relating to studying, and developing your skills through further experience. One of the first steps to future success in your studies is to identify areas for development and to prioritize these.

Already goodWant to know moreWant to develop furtherKnowledge, skills, qualities, and experienceOrder of importance
Understanding success and self-management
People skills
Creative thinking and problem-solving
The art of reflection
Successful job application
Critical and analytical thinking
Improving performance on exams and
Improving underlying academic skills


Arsenio’s ESL Podcast | Season 5 Episode 188 | Listening | Dealing with Conflict Debate

Welcome back! Today we’re going to listen to a debate about proactive and yielding methods of dealing with conflict. There are also some techniques in regards to listening to confirm predictions and anticipating information to come. This is great for IELTS students. So, let’s go over some methods.

  1. What methods do people use to deal with conflict? Make a list.
  2. Which methods confront conflict and which attempt to prevent it?

Read the list of methods for managing conflict. Predict which may be suggested by a proactive style, and which by a yielding style. You will have to listen to the podcast down below to do the exercise.

__ Offer positive reasons for the other side to change their position.

__ Make the effort to understand your opponents’ viewpoint.

__ Cooperate with your opponents by doing some, but not all, of what they want.

__ Do what the other side wants you to do in order to maintain a good relationship.

__ Avoid situations in which the stronger side is able to dominate.

__ Do nothing and wait for the situation to resolve itself.

Skillful listeners use all the available information to predict information the speaker will give. Anticipating in this way supports the listeners: as the speaker continues, the listeners confirm their predictions and/or identify new themes in the communication.

  • Read through the information available about the lecture or discussion, e.g., handouts, notes, etc.
  • Review titles and visuals and consider their connection to the topic.
  • Anticipate missing information, e.g.:
  1. What kind of information is missing?
  2. What has the speaker not discussed yet?
  3. What stage of the argument is missing?
Proactive Conflict ManagementsYielding Conflict Management
Speaker 1
Cooperative methods are
Results are 2_________
Provides a positive 3_________
for those involved
Difficult due to high levels of
May require training and 5___________

Speaker 4
It is irresponsible to ……
11 ____________
Positive rewards….. 12___________
Speaker 2
Conflict situations often
__________6 if we just wait
Loss of face in a conflict situation can damage 7________

Speaker 3
The proactive style …….
In reality, in most relationships one side 9__________
Stronger sides …….. 10 __________
Fill in the blank (IELTS-style flow chart)


IELTS Live Coaching | S1: E6 | Speaking | Traveling & Transportation

Welcome back to another live coaching, everyone! Whether you’re reading this particular blog before tomorrow’s live or at the time of the live….I’m grateful to be bringing you a number of different segments today.

So, I want to make a quick point of order. Today we’ll be going over complex vocabulary terms, driving, transportation in different countries, etc. In next week’s live, we’ll be talking about why we go on holiday and I’m hoping to bring on a student for the live episode.

The Patreon special, which I’ve mentioned before (link down below), will be about listening, how to describe a country you would like to visit and a place you’ve been on holiday. You will hear a student explain Malaysia, along with some pronunciation cues. Exam listening will be the follow-up on Patreon, too, so if you’re not already on my Patreon, I suggest you reach out to me ASAP!

Topic Talk

  1. How many different forms of transport can you see in the photo?

2. Which form of transport do you most often use on a daily basis?

3. Which form of transport is th emost popular in your town/city?

4. Which of these forms of transport has the most benefits?

Complete the sentences with the words in the box.

breakdown     collision     congestion     overtake    cycle lanes    overtake    park and ride    pedestrian crossings    rush hour     subsidized    traffic calming measures
  • Parking in the city is a nightmare but the local council is planning to introduce a ________ scheme next year.
  • My city has recently introduced special _______ for us which makes the journey so much quicker as we don’t have to worry about cars or pedestrians.
  • It can be quite difficult and dangerous as there are no _______ and it’s a very busy road.
  • Last month I had a _______ on that busy roundabout. I had to call someone out to recover my vehicle.
  • Car drivers can be so selfish; they always try to _______ and rarely give you enough room — I was knocked off once!
  • I find it very frustrating when there’s a lot of ______ I can get quite impatient.
  • The downside is it can get very crowded during the _____ and it’s difficult to get a seat.
  • It’s quick and reliable and because Io’m a student I get a _________ fare.
  • It can be quite dangerous as so many cars speed on the main road; they need to introduce some _________.


Future of Travel after Covid
Future of Travel in General

TOEIC Live Coaching | S1: E2 | Reading Comprehension | Mini-test Follow-Up

Welcome back to another TOEIC live coaching session! In today’s episode we’re picking up right where we left off last week. Here are the notes for tomorrow! By the way, HUGE announcement for those of you who want to learn TOEIC on a monthly budget (planning on taking the test after October 15th). Patreon will be going LIVE as of tomorrow and I’ll be sharing the link in the comments, along with my calendar in case you want to get on a video call for a consultation in regards to what content it will have!

With that being said, I will cover Questions 1-6 here on this video and I will cover 7-12 on Patreon. That will be in a word doc/PDF form, too.

For those of you reading this, make sure you tune into my video down below (or podcast) to hear what I’m talking about.

Question 1: Who would NOT be a potential customer for this company?

The heading says “printing for your personal small business needs.” It goes on to say “graduation and wedding announcements, invitations, MENUS (relates to a restaurant).

The answers are: couple planning a wedding, major corporation, local real estate agent, a restaurant in need of new menus.

Now, because it says “your personal and SMALL business needs,”….

Question 2: What could customers who spend $150 get?

Look for the numbers, which are located at the bottom. There are two prices: 100 and 250. For prices over 100, you receive 2 business cards or invitations for the price of 1. For 250, you will get a voucher worth 10% off your next order.

Answers: 10% discount, double the number of invitations, discount on envelopes, two free sets of business cards.

Question 3: What will happen after July 1st?

Above the box, it reads “June-only special offers”. So, after July 1st, what happens to those offers?

Answers: Time the shop opens will change, fax orders not allowed, discount vouchers will become invalid, no bonus given for large letterhead orders.

Question 4: Who would be most interested in this notice?

The first sentence reads: “we would like to invite all Groveland resident to become members of the public library system.”

Answers: members of public library, staff at desk, people who want to borrow books, all residents of Groveland.

Question 5: What will NOT be possible two working days after submitting the application?

– You will receive a library barcode number via e-mail (enabling you to place reservations and access online databases before collecting your card). Note: You will require a PIN to place reservations and to access your record online. Please note that the default PIN number is the last four digits of your telephone number. If you would prefer to specify a different number, please do so on the application form.

– You card will be available for collection at the branch library you have nominated.

tactics for toeic

Question 6: According to the notice, what special condition applies to children?

“If you are under the age of 18, we require a parent or guardian’s signature on a permission letter (Form 103) which will need to be brought into the library when you are collecting your card.

Answers:…… the video!

IELTS Live Coaching | S1 – E5 | Writing | Noun Phrases, Planning Your Essay, Benefits & Drawbacks

Welcome back to another IELTS Live Coaching! Here’s the notes for today’s live coaching! Review it, have your comments ready and be ready to comment and chime in on the conversation!

Europe is the biggest ‘tourist resort’ in the world, taking 25 percent of (1) money spent around the globe on tourism. (2) Tourism boards have recently released figures which show that within Europe, four countries are the (3) destinations that most people choose: of all the visitors, over half go to France, Spain, Italy, or the UK. Eighty percent of all (4) tourists who are over 18 include a cultural activity on their holiday such as a visit to a (5) place with cultural or historical interest. So, any (6) finances that are drained for the upkeep of such tourist attractions is covered by income from their visits, along with (7) the other things tourists spend money on.  This is important as there is a correlation between tourism and the future (8) way the economy develops in that country.

  1. Development of the economy
  2. Other expenditure
  3. Global spend
  4. The release of recent figures
  5. Destinations of choice
  6. Adult tourists
  7. Heritage site
  8. Drain on finances

Techniques: we use noun forms to improve the way that we writing thingsour writing style and reduce the amount of space needed to describe thingsthe economy of our writing.

Task: you should spend about 40 minutes on this task.

Some people believe the benefits of tourism outweigh the problems it creates in a particular place. Discuss both views and give your opinion.

Introduction: growth of tourism seen as benefit (resorts bring in money and other advantages), But some people complain about negative effect (environmental damage/increasing prices). Will look at the different aspects of tourism; argue that it can be both beneficial and cause problems.

Idea one: Benefit: brings in money/local economy improves – more jobs for local people

Disadvantage: also, increases costs, house prices go up and prices aimed at tourists so local people suffer; jobs only seasonal

Idea two: benefit: tourism improves infrastructure – more facilities for tourists/transportation better, etc. – helps local population, too

Disadvantages: damages the environment/not good long term, e.g. beautiful area gets overdeveloped

Idea three: benefit: brings in new people/new types of attractions and cafes, etc.

Disadvantages: history and culture sometimes damaged – becomes very commercialized

Conclusion: benefits very clear – commercially good for an area. Key point – must be done with care or becomes damaging. Therefore, I believe tourism is largely benefit but only if done with controls.

Final Point: when writing essays, a common mistake students make is not planning enough. Spend a few minutes brainstorming ideas, e.g. using a benefits/disadvantages table or a mind map, before writing. You can then focus on language issues.


Release Tension/Stress Performance Prompts

  • The things that cause me the most amount of tension each day are….
  • A way I can remind myself to release that tension throughout that day is….
  • If I felt more energy I would be more likely to
  • When I reset my energy everyday with this practice, I’d like to start the next activity like….

So, throughout the day, we experience a number of transitions. Let me give you an example. When I wake up and do 30-90 flights of stairs in my condo — before I do that, there’s a transition.

  • Before I go to the gym
  • After I go to the gym
  • Before I go to work
  • After I finish work
  • Between classes
  • Activities such as getting on a call

These are all transitions, and we have a tendency of carrying things from one activity to another. Ask yourself these questions…

  1. Do you ever carry any negative energy from one activity to the next?
  2. Do you feel depleted but still plough through activities?
  3. Are you losing a sense of presence and appreciation for life and others the further you go throughout the day?

Releasing Technique

To overcome the depletion and tension, do a releasing activity to release yourself mind, spirit, back, legs, muscles, EVERYTHING….from all the tension you may have experienced. Inhale for 6 seconds and exhale for 4 while saying “RELEASE”. Brendan Burchard’s YouTube video is down below for a longer release.

I did this before my workout and I realized I had one of the greatest workouts EVER. I did it when I got off the last train before getting to my condo and I had an amazing sleep. I did this before having a class with one of my students and we ended up having an AMAZING class.

Then, don’t forget to set INTENTION.

  • What energy do I want to bring to the next activity?
  • How can I do that with excellence?
  • How can I enjoy listening to someone? How can I enjoy it even more? Such as writing notes, continue listening, grab a cup of coffee. Etc.



TOEIC Live Coaching | S1: E1 | Reading Comprehension | Reading Techniques to Follow + Passages

Hello, all! Whether you’re in Thailand or in another country, welcome to the first live coaching session — kicking off season 1/episode 1. I’m excited to debut this season not only for a lot of the Thai students who are following me from within these borders, but also the huge French contingent who have viewed my blogs, podcasts and have subscribed to my emails. Today, I’ll be debuting with the reading comprehension aspect of TOEIC because that was the first choice. Next week will either be a follow-up, or I’ll go into Part V/VI, but be sure to rate my following post (for those of you reading on Facebook) and choose.

Basics — Question Finding

As I’ve taught a lot of my students in both TOEFL and IELTS learning, PLEASE do the easier questions first in this order!

  1. Vocabulary questions
  2. Specific information (positive)
  3. Specific information (negative)
  4. Main idea/inference questions

Just like TOEFL, the doing the easier questions first will give you an idea of what the Main Idea will be in the end. After doing all the easy questions, the main idea should be 3x easier than doing it from the beginning, from my own experience.

Test Tip: Picking out the key words. Anytime they ask about price or anything relative to a number, that’s a huge keyword that sticks out like a sore thumb.

A. Look at the specific information questions below. You can try underlining the key words, but I love locating the key words. I want to full utilize all the time that is given.

Summer Program Refund Policy

The effective date of the withdrawal/cancellation is the date the withdrawal notice is received by the center, regardless of the date the participant stopped attending class.

Withdrawal requests from all registered courses must be made before the second class is held. If the request is received 5 business days prior to the first class, the amount refunded will be the full amount, less the refund administration fee ($25.00). If the request will be the full amount, less the cost of the first class and less the admin fee ($25.00). From the second lesson onwards, no refunds/credits will be issued.

If there is a medical reason for the request, it must be received prior to the mid-point of the program. Refunds for sports and fitness programs will NOT be processed until ALL gym and pool passes have been returned.

Please note that advising an instructor or not attending a program will not constitute a notice of withdrawal.

Cash/check remittances will be refunded by check. Please allow our office 4 to 6 weeks to process your refund. Credit card refunds will go back on the original card.

tactics for toeic
  1. When is the latest the notice can be given in order to get the maximum refund?

a. Five days before the first lesson

b. After the first lesson but before the second

c. Before the second lesson but after the first

d. Just after the second lesson

2. What must people who want a refund on a fitness program do?

a. Give their instructor notice that they can not attend

b. Provide a medical reason for the request

c. Give back their gym and pool passes

d. Give notice prior to the mid-point of the program


For the first question, look for “maximum” refund. Another phrase for maximum refund is “full amount” in line two of the second paragraph. There lies your answer.

Specific details galore in the second paragraph. It could be confusing, but remember the second sentence is the first mention of “refund,” and regardless of a possible medial reason, instructors, programs, ALL REFUNDS will NOT be given until after something is returned.



Arsenio’s ESL Podcast | Season 5 Episode 181 | Discussion Point | Top 8 Workplace Conflicts

The last CHAPTER! That’s right. We’re on the home stretch of Season V and it’s been an unbelievable experience going through all of these episodes with you.  At the conclusion of this series, we’re going to be shifting to Business English from the Elementary Level, but grammar and other things will be combined.  Also, within each season, I’m going to have either Sales or Investment Products as a feature, along with other bonus episodes throughout the season.

Arsenio’s ESL Podcast | Season 5 Episode 174 | Listening | World Oceans (IELTS Style)

Welcome back to an IELTS-style type of ESL podcast! In today’s podcast we’re going to listen to a lecture about the problems that oceans worldwide are facing. Before you listen, make a list of the possible problems you are aware of.

Marine ecology — problems and solutions

A. Overfishing

1. Three types

i “recruitment overfishing” — amount of fish taken > than amount possible to (1) _________ –> fish population decreases

ii. “growth overfishing” — fish too (2) __________ to product the best yield are taken

iii. “ecosystem overfishing” — damages balance of ecosystem, e.g., (3) ________ are overfished, leaving too many small fish

2. (4) __________ supporting seriousness of problem

i. size of illegal catch

ii. decrease in number of species

3 example of (5) ________ affected by overfishing in Canada:

history –> problem –> effect –> resistance

4. (6) Human ________: problem –> regulation –> resistance

5. Other possible (7) _________:

i. aquaculture

ii. raising consumer awareness

B. Coral Bleaching

1. (8) __________ — coral loses color

2. (9) __________

i. change of conditions

ii. human influence

3 (10) _________ of coral bleaching — U.S., Maldives, and Sri Lanka