Restoring Market Trust

With regard to Market Trust, it’s true that in many cases, if you violate a customer’s trust, you’re not going to get a second chance. Ultimately that decision is up to the customer, who may simply choose to not play anymore and go his/her own way.

Just recently I was trying to get my visa through a non-reputable visa agency and they were just not helpful at all. From appalling customer service, to vague answers. It’s interesting because before you get the visa, they’re a bit more helpful. However, after that, they disappeared. There wasn’t even an email confirmation upon completing the application!

Until I checked the junk mail.

I shot over about 8 emails a day until they finally replied. Actually, they did everything somewhat by the book, and I did get my visa before the big complaints, but Mr. David of the visa agency made me lose faith in them — big time.

When it comes down to teaching, it’s a tall task to live up to the billing. When language centers post things such as, “guaranteed IELTS 7.5!” — and they don’t deliver?! You got yourself a mess. People will start talking about you on blogs and you will lose face and ultimately your business.

Let me give you an example. If I’m raving about my proven capabilities teaching this specific subject and then my student gets a horrendous score? What would happen to me? But then you have to evaluate all sides of the spectrum. What if the student was a beginner/elementary student and had NO BUSINESS learning IELTS? See what I mean?

The market doesn’t lie; the market decides. Always remember that. If you violate the trust or don’t deliver based on what your integrity and track record says, it will come back to haunt you.

Wheel of Life: August 2019 – Stardom Begins!

I was watching TD Jakes recently and he said, “I never meant to be famous; I just wanted to make an impact.” Shortly after, notorious Washington Post (vile) wrote an article about him, completely defacing him of everything he represented (welcome to America — the House of Pain). See, I knew it was going to get to this point. When I was making my personal development podcasts in 2017, to the explosion of my ESL podcast in 2018/2019…..when I took the stage at the Bangkok International Digital Content Festival, I knew my life would change forever. As I was pacing, and using a variety of language to captivate onlookers, I didn’t know (and still don’t know today) how impactful my presentation was, but in my mind, I created that eventful Friday at Marriott Marquis Queens Park, a day in which I met app developers from all over the world. Here’s to the BIG ONE!

If you guys don’t already know, I was recently talking to another female entrepreneur (age of 19) who also spoke about the Wheel of Life. If it’s your first time viewing this blog, it’s time to begin and assess your life in the following categories and from number 1-10.

Personal Development – 10

Couldn’t be grateful enough. Those moments of struggle have paid off. I now value myself on such a level I KNEW I would achieve, but it was a struggle.

Physical Environment – In Podcast

Health – In Podcast

Wealth – In Podcast

Career – In Podcast

Fun & Hobbies – In Podcast

Romantic Relationships – 0

Friends & Family – In Podcast

Stephen Covey’s Smart Trust Matrix Zones

Zone 1 (High Propensity to Trust; Low Analysis) is the “Blind Trust” zone of gullibility. It’s the Pollyanna approach where people blissfully trust everyone. This is where we find those “suckers who are born every minute” — those people who are a sure bet to fall for Internet, marketing, investment, and other scams.

Fyre Festival Scam

One of the biggest scams in the world. This was a shame. Rich charlatans from America went on a journey to the Bahamas with promise that this particular festival would be the greatest ever. Instead, they were introduced to refugee tents, cheese sandwiches, wet beds, and no water — including loss luggage and dozens of other things.

Hey, it happens. But shortly after, they received emails about “VIP Ticket New York,” a scammer by the name of Frank, who was offering them tickets for events that didn’t even exist. He ended up selling 15 tickets priced at 100K USD each…scamming them out of 1.5 million dollars. It was so repulsive to see, but the gullibles will never learn, unfortunately.

Zone 2 (High Propensity to Trust; High Analysis) is the “Smart Trust” zone of judgement. This is where you combine the propensity to trust with the analysis to manage risk wisely. this is where you get both good business judgment and good people judgment — including enhanced instinct and intuition.

Zone 3 (Low Propensity to Trust; Low Analysis) is the “No Trust” zone of indecision. People here tend not to trust anyone. Because their own analysis is low, they tend to not even trust themselves.

Zone 4 (Low Propensity to Trust; High Analysis) is the “Distrust” zone of suspicion. This is where you find people who extend trust very cautiously or not at all. In fact, some are so suspicious that they do not trust anyone but themselves.

So, there’s a tremendous risk in Zone 1. If you unquestioningly trust everyone, you will sooner or later get burned.

Zone 3 is a wipeout. With poor and low in both areas, you’re going to get the worst of both worlds.

The biggest surprise is Zone 4. While it may sound low risk because you’re keeping the trust for yourself, this is actually one of the highest risk zones of all. When you’re highly suspicious, you tend to try to validate everything, to analyze everything to death — which ends up decreasing speed and cost.

Podcast

When Defamation Happens

This was odd, but I believe it was the first of what could be a very unwelcoming and complete fall out of what something used to be.

When ex-employees get mad and begin the vilification process, know what you truths, capabilities, results, integrity and everything else is. It’s important in the process.

Let’s just say I used to be one of those ex-employees that would point, blame, discuss, and always rant about the ignorance I had to overcome in the process of overcoming myself. I guess you could say I was a disgruntled ex-employee, and I had to figure myself out. Yes, the boss said everything to me, marketing director said “white teacher instead of black teacher,” and I had to jump in-and-out of hoops just to get work.

Hey, it’s a process I can now make into a personal enrichment course.

Now, when you’re on the receiving end, that’s when things get really interesting.

An ex-employee of mind, who I appreciated so dearly, just started the beginning stages of vilification. I commented recently on an Eric Thomas post, and oddly she posted on my comment (after three days of not speaking to her).

You didn’t practice what you preached in our one year of a friendship.

Ummmm? How so?

Now, most people know who I am and what I represent. When I had first met her, I had doubts because of the weird things she would say, also the ranting she would do on a constant basis at specific individuals and always talked bad about individuals.

Even before that, she had messaged my content writer and said, “I don’t think you will work for him anymore. I don’t think he will work with Motivational Mentors anymore.”

I laughed with my content writer, in an abrupt manner, and said “how does she conjure up this madness?” Both him and I had a really good laugh, but I just said “ahhhh that’s just ________.”

Two days later, it became apparent that she was becoming someone very odd. Not only that, the people who I interviewed once before are now contacting me. She’s trying to — in a way — turn some of these close people against me. So, this was the perfect time to address this issue.

  1. If you don’t hold your half of the bargain and don’t continue getting better, there’s nothing else I can do. This could’ve happen because of me, or possibly you taking me granted.
  2. 100% Accountability. If I no longer need your help, it’s because you’re not improving and making my life easier.
  3. Whatever you say about me is perfectly your opinion, but I know the values I represent.

This post was on a public page. I’ll give her two strikes. This is her first and last one. If she’s going to stalk and comment on things in regards to the companionship we had, I will have to block and ban her from all my pages. It will take a solid 6 months for an individual to overcome that, but you have to quickly address the issue.

  1. Ask your employee for a follow-up talk. Ask them what’s the problem. Heart talk preferably.
  2. Address the issue in bolk via your platforms — not to clear your name, but to provide clarity.
  3. Let things blow over.

Stephen Covey’s Action Plan on Trust

As promised in my podcast, this is the action plan with behaviors 1-13 and here’s an excerpt, along with the action plan, so you can figure out what needs to be done intrinsically.

In the beginning of this 13 behaviors section, I used a personal challenge for you to make this material highly relevant and actionable by identifying two relationships — one professional and one in personal — in which you wanted to build trust. I said that at the end of the section, I would give you the opportunity to look back, determine which two or three behaviors would make the greatest difference, and create an action plan to create change.

Well, here we are. If you didn’t do it before, I encourage you to do it now. This is where you can make decisions that will build trust, that will transform taxes into dividends, that will improve your relationships with two people, and — geometrically — with many others, as well.

Many people find it helpful to use a chat such as this one below. If this approach works for you, I suggest you start with one relationship. Go over the behaviors. Mark on the continuum where you think you are now with regard to each one. Then go back and circle the two or three behaviors that you feel will make the greatest positive difference.

Identify one or two next steps for each of those behaviors to create change. You may want to use one of the Trust Tips at the end of each chapter, or you may come up with something that will work better in your situation. The key is to make the steps actionable and to make and keep a commitment to yourself to do them.

Then go back and do the same for the second relationship you chose.

As you create your plan, keep in mind that the quickest way to make a withdrawal is to violate a behavior or character; the quickest way to make a deposit is to demonstrate a behavior of competence. This may help you in determining how to most quickly build trust in your situation.

If you prefer to use a different approach to implementation, that’s fine. However, you may still want to look at the chart. It will give you an overview of all 13 Behaviors, including their opposites and counterfeits. It’s a good way to capture a vision of the way high-trust leaders interact with others.

Stephen Covey
BehaviorCurrent PerformanceOpposite/
Counterfeit
Talk Straight___/____/____/____/____/Lie, spin, tell half
truths
Demonstrate
Respect
___/____/____/____/____/Don’t care or don’t
show you care.
Create
Transparency
___/____/____/____/____/Withhold information;
keep secrets;
Right Wrongs___/____/____/____/____/Don’t admit or
repair mistakes
Show Loyalty___/____/____/____/____/Sell others out; take the credit
yourself
Deliver
Results
___/____/____/____/____/Fail to deliver
on activities.
Get Better___/____/____/____/____/Deteriorate; don’t
invest in improvement
Confront
Reality
___/____/____/____/____/Bury your head in the sand;
focus on busywork
Clarify
Expectations
___/____/____/____/____/Assume expectations
or don’t disclose them.
Practice
Accountability
___/____/____/____/____/Don’t take responsibility.
Listen First___/____/____/____/____/Don’t listen; speak first, listen
last.
Keep
Commitments
___/____/____/____/____/Break commitments;
violate promises.
Extend Trust___/____/____/____/____/Withhold trust;
fake trust and then
snoopervise.

Listen First Trust Tips

  • Think back over your interactions with others during the past week, both at work and at home. Think of a time when you did or didn’t Listen First. What were the results? What would have been the results if you had behaved differently?

Of course, withdrawals. See, this is very important, especially in the world of business. When handling a client, it’s important to know that “they’re always correct.”

Recently I was watching a YouTube series of Heathrow Airport and they featured a man on Singapore Airlines who said, “no matter what, the passenger is always right.” Yes, even if they’re wrong. Remember the technique I gave you a long time ago involving Dale Carnegie and how he handled belligerent wood buyers? Ask the right questions and then make the other personal realize, indirectly, that they’re wrong. It takes strong personal skills to achieve such a feat though.

Nonetheless, if you just listen instead of voicing your opinion, the matter can be handled. Yes, when dealing with First Class and Business Class passengers, these entitled brats would still not say “thank you” and talk about their personal feelings. It’s insanity, and thus why I can’t work for anyone who has these types of individuals.

  • The next time you’re in a conversation, stop and ask yourself, Have I really listened to this other person? Do I really understand how he or she feels? If not, simply stop and do it. Set your own agenda aside and really focus on understanding the other person’s point of view before you share your own.

I’ve gotten FAR BETTER at this! This past Tuesday, I nailed it. When dealing with an investment client and a few other employees from Agoda. I listened….for the very first time, and it felt damn good! I didn’t want to impose my agenda and opinions no subjects, but rather asked the right follow-up questions afterwards.

  • In your company, take proactive steps to understand your stakeholders — both internal and external. Don’t get caught up in the illusion that you know everything or have all the right answers. Consider what you can do to ensure others that you are listening to them and making an effort to meet their concerns and needs.

And this is the ultimate one of humanity. Please, don’t always assume that you’re correct and know everything. This type of broken leadership is why companies completely fall apart — often overnight.

Practicing Accountability

Practicing accountability. Man, how hard is it to be accountable for other people’s actions? I mean, it’s easy to say “hey, you’re not performing on the job. Please get your act together!” But if you’re selling and getting clients, but you never come through because you don’t have the teachers to deliver the results….you LOSE!

Old Job Marketing Executive

Ok, old job and a guy by the name of WHO CARES is great at telling the clients what they want to hear. He gets an enormous amount of clients around BKK. However, because he works for a language center that lacks the teachers that can deliver results, his reputation and capabilities take a significant hit.

That’s like most NBA/NFL franchises. They promise the world, salaries, help, championships, but they never deliver to those individuals who they promise. This is when you make a bad name for yourself.

At some stage of my career, I’m going to probably have to employ staff (teachers), but this really scares the hell out of me because I know most aren’t capable of getting the job done. That’s why I would love to hold my own workshops, create my own courses, deliver all the materials by myself.

This behavior is built on the principles of accountability, responsibility, stewardship, and ownership. The opposite of this behavior is to not take responsibility, to not own up, but rather to say, “It’s not my fault.” Its counterfeit is to point fingers and blame others, to say, “It’s their fault.”

Podcast

Wheel of Life: April 2019 Edition – Overcoming Fake Hurdles

What a month it’s been! Yes, lots of amazing souls I’ve come across, lots of connections, plenty of crazy podcasts, and getting the ears of a lot of people. Things are beginning to get real interesting…and that’s to say the least.

However, because of holidays here in Thailand, the Wealth section had taken a big hit, leading to a couple of other mental hurdles that I had created within my own mind. These have become increasingly problematic and has stopped me from thinking clearly.

There were morning that I woke up anxious, wondering what’s happening with work allocation and the places I work at…and so then I told myself, “ok, how can I make more money?”

When you rely on one source of income, you’re doomed. This is why I’ve always covered my ass in terms of side projects in and around Bangkok because I know when one source fails, I always have one that has my back. If I had become reliant on THAT specific place that doesn’t have any work right now, I would be in big trouble. Having multiple sources is always better than one source.

So, tides have changed. I’ve launched great things and have focused so much on myself.

If this is your first time tuning into the wheel of life, rate yourself in the categories below — 1-10.

Personal Development

Physical Environment

Wealth

Health

Career

Romantic Relationships

Fun and Hobbies

Family and Friends.

If you want to hear my stories, podcast is down below!

Podcast

Speed of Trust: Season 4 – Episode 46 – Behavior #6 – Deliver RESULTS!

If you want to establish a relationship with a client, what is one thing you can do to build trust the fastest?

Stephen Covey

DELIVER THE RESULTS!

When I first started teaching at a language center and company, I would venture out to a part of town/street that I used to work on in my previous job. Get this, the new company was located just 1km down the street where I was fired — which lead to me quitting the job that had originally sent me there because of mistreatment.

Going down there was nostalgic, and I really didn’t want go down a road that had been closed in the previous 5 months, but because I did and delivered the results, the chirps happened.

What do I mean by that? Well, different institutions began contacting me around Bangkok saying, “we heard about you through _____________ and we heard you’re a great teacher.” That word-of-mouf happened and that took me to the next level because I DELIVERED RESULTS.

Results give you instant credibility and instant trust. They give you clout. They clearly demonstrate that you add value, that you can contribute, that you can perform.

In a separate story, when I got the results needed for my students to go to universities around the world, it created chatter amongst the toxic Gen B foreigner teachers at my previous job. They were scared: “does this mean he will get more IELTS test? But he can’t teach this…or that. So more pre-conceived notions came in and that’s when I began teaching outside because I knew what my capabilities were.

Results provide a powerful tool for building trust in your relationships with others.

Stephen Covey

I post all the results of specific tests online. Why? Because people then know if I can deliver. What’s a more reputable institution: Arsenio Buck, or The British Council? Well, I see Arsenio teaching on YouTube, podcasts, Facebook lives, and free live sessions on Facebook. He’s demonstrated that he knows what he’s talking about. British Council, on the other hand, doesn’t show her the teachers are, what they do, free coaching, and doesn’t provide services. It just provides a “check out” page on their website.

The opposite of Deliver Results is performing poorly or failing to deliver. The counterfeit is delivering activities instead of results.

It’s like the people who make fantastic presentations and exciting promises….but never come through.

A funny, but head-scratching example of this would be Ja Rule, an American Rapper who promised a Fyre Festival full of booze, resort villas, 5-star gourmet food, and more. He delivered refugee tents, food in styrofoam boxes, and out-houses. What’s more shocking is people were bamboozled not only once, but three times! They didn’t learn the first time; therefore, he did it again, and again….and now people finally know how scandalous he is.

Another example would be a place I worked for before. In short, my student got a 7 on a speaking test. She paid an ABSURD AMOUNT OF MONEY at a famous institution and it went down to a 6. She learned with me again and shot up to a 7.5 on her speaking test.

So, going forward, I can NEVER recommend that language institution because they didn’t deliver the results.