Tag: trust

Restoring Market Trust

With regard to Market Trust, it’s true that in many cases, if you violate a customer’s trust, you’re not going to get a second chance. Ultimately that decision is up to the customer, who may simply choose to not play anymore and go his/her…

Wheel of Life: August 2019 – Stardom Begins!

I was watching TD Jakes recently and he said, “I never meant to be famous; I just wanted to make an impact.” Shortly after, notorious Washington Post (vile) wrote an article about him, completely defacing him of everything he represented (welcome to America —…

Stephen Covey’s Smart Trust Matrix Zones

Zone 1 (High Propensity to Trust; Low Analysis) is the “Blind Trust” zone of gullibility. It’s the Pollyanna approach where people blissfully trust everyone. This is where we find those “suckers who are born every minute” — those people who are a sure bet…

When Defamation Happens

This was odd, but I believe it was the first of what could be a very unwelcoming and complete fall out of what something used to be. When ex-employees get mad and begin the vilification process, know what you truths, capabilities, results, integrity and…

Stephen Covey’s Action Plan on Trust

As promised in my podcast, this is the action plan with behaviors 1-13 and here’s an excerpt, along with the action plan, so you can figure out what needs to be done intrinsically. In the beginning of this 13 behaviors section, I used a…

Listen First Trust Tips

Think back over your interactions with others during the past week, both at work and at home. Think of a time when you did or didn’t Listen First. What were the results? What would have been the results if you had behaved differently? Of…

Practicing Accountability

Practicing accountability. Man, how hard is it to be accountable for other people’s actions? I mean, it’s easy to say “hey, you’re not performing on the job. Please get your act together!” But if you’re selling and getting clients, but you never come through…

Wheel of Life: April 2019 Edition – Overcoming Fake Hurdles

What a month it’s been! Yes, lots of amazing souls I’ve come across, lots of connections, plenty of crazy podcasts, and getting the ears of a lot of people. Things are beginning to get real interesting…and that’s to say the least. However, because of…

Speed of Trust: Season 4 – Episode 46 – Behavior #6 – Deliver RESULTS!

If you want to establish a relationship with a client, what is one thing you can do to build trust the fastest? Stephen Covey DELIVER THE RESULTS! When I first started teaching at a language center and company, I would venture out to a…